Free Trials are available to all new users who have not previously subscribed to Aletheia Run.

The Free Trial includes the Aletheia Sensor, Charger, and Belt, along with access to the Aletheia Run app and associated services. The equipment provided may be either new or pre-owned, but all pre-owned items are inspected and tested for functionality.

You can cancel your Free Trial at any time during the trial period. Once canceled, you must return the Aletheia Sensor, Charger, and Belt within 7 days. If you fail to return them within this period, you may be charged a non-return equipment fee equal to the retail value of the Aletheia Sensor, Charger, and Belt. Return shipping is the responsibility of the Member.

If you do not cancel before the trial ends, your 12-month membership will automatically begin, and you will be charged an upfront fee equivalent to a full-year membership. Your membership will then be subject to auto-renewal as outlined in Section 18(f) of the Terms of Use.

No, you will not be charged during the Free Trial period. However, if you do not cancel and before the trial ends, a 12-month membership fee will be charged upfront at the end of the trial.

No, Aletheia Run does not offer prorated refunds for any portion of the membership fee paid for the current subscription period. You can continue using your membership until the end of your term, but no refunds will be issued.

If you do not cancel before the end of your current term, your membership will automatically renew, and you will be charged for another 12-month period. No refunds will be provided for automatic renewals.

Yes, you can cancel at any time, but your membership will remain active until the end of your current term. Once your term expires, your membership will not be renewed.

To cancel your membership, go to your Account settings at plans.aletheia.run/sign-in and follow the cancellation instructions. Be sure to cancel before the end of your current term to avoid being charged for the next renewal period.

If you have an annual membership, it will automatically renew for another 12-month period at the end of your current term. You will receive an email notification at least 30 days before the renewal takes effect.

Your membership begins once you have received your Aletheia Sensor and connected to it for the first time. If you do not connect to your device, your subscription will begin 14 days after your initial purchase.

Your Aletheia Run membership includes a free Aletheia Sensor, Charger, and Belt, plus access to the Aletheia Run app. The app provides personalized insights, performance reports, and continuous feature updates without requiring new hardware purchases.

The Aletheia Run membership provides a lower-cost way for customers to try the most advanced wearable technology without a high upfront cost. A membership model also allows Aletheia Run to continue delivering new features, analytics, and improvements for the best possible customer experience.

You can cancel your membership for any reason within 30 days of receiving your device for a full refund minus shipping costs. If more than 30 days have passed, you may still return the Aletheia Sensor, Charger, and Belt, but you will not be eligible for a refund of the initial membership fee. Cancellation after 30 days will take effect at the end of your current subscription term.

Once your unit is received, a refund will be issued for the original price minus shipping costs (both original and return shipping). Please allow 5–10 business days for the refund to reach your account. Keep your return shipment receipt until your refund is processed.

Yes! If you misplaced your return label, you can reprint it from the email we originally sent you.

No, our Lifetime Warranty does not cover lost or stolen Aletheia Sensors, Chargers, Belts, or accessories.

You can sign up for our newsletter on the Aletheia Run website to be notified when the item becomes available again.

You can find and download the Aletheia Run mobile app here.